Question 1

What are the link limits for each plan?

Accepted Answer

Free plan allows 5 links, Starter plan allows 25 links, Pro plan allows 100 links, and Business plan allows up to 10,000 links. You can upgrade anytime to increase your limits.

Question 2

How do custom domains work and what are the limits?

Accepted Answer

Free plan doesn't support custom domains. Starter plan allows 1 custom domain. Pro and Business plans allow unlimited custom domains. You'll need to verify domain ownership via DNS records.

Question 3

What's the difference between basic and advanced analytics?

Accepted Answer

Basic analytics (Free/Starter) show click counts and referrer data. Advanced analytics (Pro/Business) add device types, browsers, and country data. Real-time auto-refresh, session tracking, and multi-facet filtering are Business-only.

Question 4

Can I edit my links after creating them?

Accepted Answer

Link editing is available for Starter, Pro, and Business plans. Free plan users cannot edit links after creation. You can modify the destination URL, custom slug, and other link properties.

Question 5

What is session tracking and when is it available?

Accepted Answer

Session tracking allows you to see how users interact with your links over time, including return visits and user journeys. This feature is only available on the Business plan and helps you understand user behavior patterns.

Question 6

How do QR codes work and which plans include them?

Accepted Answer

QR code generation is available for Pro and Business plans. You can generate QR codes for any of your short links, perfect for offline marketing materials, business cards, and print campaigns.

Question 7

What is multi-facet filtering in analytics?

Accepted Answer

Multi-facet filtering (Business plan only) allows you to filter analytics data by multiple criteria simultaneously: date ranges, device types, browsers, countries, referrers, and bot traffic. This helps you analyze specific segments of your traffic.

Question 8

Can I export my analytics data?

Accepted Answer

CSV export is available for Pro and Business plans. You can export your analytics data for further analysis in spreadsheet applications or business intelligence tools.

Question 9

How does real-time analytics work?

Accepted Answer

Real-time analytics (Business plan only) automatically refreshes your analytics data every 5-10 seconds, showing live click data with visual indicators. You can toggle this feature on/off and see when data was last updated.

Question 10

What authentication methods do you support?

Accepted Answer

We support email magic link authentication and Google OAuth. Simply enter your email to receive a secure login link, or sign in with your Google account for quick access.

Question 11

Can I use custom slugs for my links?

Accepted Answer

Custom slugs are available for Starter, Pro, and Business plans. Free plan users get randomly generated short codes. Custom slugs help create memorable, branded links like yourbrand.com/sale or yourbrand.com/product.

Question 12

What happens if I exceed my plan limits?

Accepted Answer

If you reach your link or domain limits, you'll need to upgrade your plan to create more. Your existing links will continue to work normally. We'll notify you when you're approaching your limits.

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